Shipping Policy
Shipping Policy – Marlow Monroe
At Marlow Monrow, we care about fast, reliable, and secure shipping.
Every order is processed as quickly as possible so your items arrive smoothly and without hassle.
Order Processing
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Orders are processed within 1–3 business days (excluding weekends and public holidays).
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Processing begins once your order confirmation email has been received.
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When your order ships, you’ll receive a tracking number and carrier details via email.
Shipping Costs
Shipping rates are displayed at checkout and may vary based on destination or promotions.
In some cases, free shipping may be offered for selected products or during promotional periods.
Estimated Shipping Times
Standard Shipping: 5–10 business days
Large or specialty items: 7–12 business days
ⓘ These timelines are estimates and may vary due to customs inspections, seasonal volume, or courier delays.
Marlow Monroe is not responsible for delays caused by third-party carriers or customs authorities.
Address Accuracy
Please provide a complete and accurate shipping address when placing your order.
Marlow Monroe is not responsible for failed deliveries due to incomplete or incorrect information.
If a package is returned to us due to an incorrect address, a refund may be issued excluding shipping costs, and a new order will need to be placed.
International Shipping & Customs (DDU)
International orders may be shipped under DDU – Delivery Duty Unpaid.
This means any import duties, clearance fees, or taxes requested by customs are the customer’s responsibility.
Refusal or non-payment of customs fees may result in the parcel being returned or destroyed by customs.
In these cases, refunds cannot be issued for shipping fees or the order value.
Pre-Order Items
Pre-orders are processed within 1–3 business days once the item arrives at our warehouse.
If you do not receive a confirmation email, please check your spam folder or contact us:
📧 info@marlowmonroe.com
Order Changes
If you need to make changes, please contact us as soon as possible at:
📧 info@marlowmonroe.com
Once an order has shipped, modifications are no longer possible.
Returns Summary
For full return instructions, please see our Exchanges & Returns Policy.
| Policy Detail | Information |
|---|---|
| Return window | 30 days from delivery |
| Condition | Unworn, unused, original tags & packaging |
| Return shipping | Paid by customer |
| Refund processing | Up to 10 business days after inspection |
| Contact | info@marlowmonroe.com |
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us immediately with:
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Your order number
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Photo of the issue
We will review the case and work on a suitable solution.