Privacy Policy
Privacy Policy – Marlow Monroe
Contact
If you have any questions after reading this Privacy Policy, would like more information about our privacy practices, or wish to make a complaint, please contact us at:
📧 info@marlowmonroe.com
Collection of Personal Information
This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website.
By “personal information,” we mean any information that can identify an individual, directly or indirectly.
I – Device Information
Purpose of collection:
To properly load our website and analyze performance for optimization purposes.
Source of collection:
Collected automatically through cookies, log files, web beacons, tags, or pixels.
Sharing:
May be shared with our e-commerce platform provider, Shopify.
Data collected:
Browser version, IP address, time zone, cookie data, pages viewed, search terms, and site interactions.
II – Order Information
Purpose of collection:
To process purchases, manage payments and deliveries, issue invoices, provide customer support, assess fraud risks, and send personalized offers or order updates.
Source:
Provided directly by you during checkout.
Sharing:
Shared with Shopify and our logistics and payment partners.
Data collected:
Name, billing and shipping address, payment details (including card numbers), email address, and phone number.
III – Customer Support Information
Purpose:
To assist customers and provide after-sales service.
Source:
Information provided by you during customer support interactions.
Minors
Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.
If you believe a child has provided personal information, please contact us so we can remove it.
Sharing Personal Information
We share personal information with service providers to help us fulfill orders and operate our services.
For example:
We use Shopify to power our online store. You can read their privacy policy here:
🔗 https://www.shopify.com/legal/privacy
We may disclose information if required by law (e.g., court order) or to protect our legal rights.
Advertising and Marketing
We use personal information to provide personalized advertising and marketing.
Examples include:
-
Google Analytics (to understand website usage)
-
Advertising partners (to deliver relevant ads)
-
Shopify Audiences (when applicable)
You can opt out of personalized ads here:
Facebook: https://facebook.com/settings/?tab=ads
Google: https://adssettings.google.com
General opt-out: https://optout.aboutads.info
Use of Personal Information
At Marlow Monroe, we use your information to:
-
Provide our services and offer products
-
Process payments and deliver orders
-
Manage and track purchases
-
Communicate about orders
-
Inform you about new products, offers, or updates
-
Send cart reminders or promotional messages (with your consent)
Legal Basis for Processing
We process personal data only when:
-
Necessary to perform a contract (fulfilling your purchase)
-
You have given consent
-
Required by law
-
Necessary to protect legitimate business interests (without overriding your rights)
Data Retention
We retain personal data only as long as necessary for legal, administrative, or operational purposes, or until deletion is requested.
SMS and Marketing Communication
Your phone number will only be used with your consent (e.g., order updates, promotional SMS).
Our website may use cookies to identify abandoned carts and send reminders.
Sale of Personal Information
We do not sell or rent personal information under any circumstances.
Your Rights
Depending on your location and applicable law, you may have the right to:
-
Access your data
-
Request correction, update, or deletion
-
Object to or restrict processing
-
Withdraw consent
-
Request data portability (where applicable)
To exercise these rights, contact: info@marlowmonroe.com
Data may be transferred outside your country (including to the U.S. or Canada) by Shopify or its affiliates. Shopify applies appropriate safeguards such as Standard Contractual Clauses where required.
Cookies
A cookie is a small text file placed on your device. We use cookies to:
-
Remember preferences
-
Improve website performance
-
Display personalized content and promotions
You may block cookies via browser settings, but this may affect website functionality.
“Do Not Track” Signals
We do not alter data practices in response to Do Not Track signals, as no consistent industry standard currently exists.
Changes to This Policy
We may update this Privacy Policy to reflect legal, technical, or operational changes.
Please review this page periodically for the latest version.
Complaints
If you have a complaint regarding data handling, please contact us at:
📧 info@marlowmonroe.com