General Terms and Conditions

General Terms and Conditions – Marlow Monroe

Article 1 – Definitions

Consumer: A natural person who purchases products for personal use, not business use.
Trader / Seller: Marlow Monroe, operating an online retail store.
Distance Contract: An agreement concluded through online ordering without physical presence.
Right of Withdrawal: The consumer’s right to cancel within the legal time period if applicable.
Importer of Record: The customer receiving the order is responsible for any customs, taxes, or import duties required in their country.

Article 2 – Identity of the Trader

Company name: Vimedro
Trading as: Marlow Monroe
Company registration number Netherlands (KVK): 98399098
VAT number (NL): NL005329069B05
Contact email: info@marlowmonroe.com
Business address: Laan van Vollenhove 270, 3706 AA Zeist

Fulfillment and shipment may be carried out from third-party fulfillment centers or suppliers.

Article 3 – Scope

By purchasing from this website, the customer confirms that they understand and agree to these Terms & Conditions.
These Terms apply to all offers, purchases, deliveries, returns, and communications made through the website.

Article 4 – Offers and Product Information

All offers on the website are non-binding and subject to availability.
Product photos are illustrative; minor variations in color, design, or materials may occur due to lighting or screen differences.
We reserve the right to deny orders in cases of suspected fraud or misrepresentation.

Article 5 – Formation of Contract

A purchase agreement is formed once the customer successfully places an order and payment is confirmed.
If a product becomes unavailable after purchase, the customer will be contacted and refunded.

Article 6 – Right of Withdrawal / Returns

Customers may request a return within 30 days of receiving their order.
Return shipping costs are the responsibility of the customer unless otherwise specified.
Refunds are issued once the product arrives in original, unused, and undamaged condition.

Exclusions (No Returns)

  • Intimate, hygiene or lingerie items (if the hygiene seal is broken)

  • Used or worn products

  • Custom / made-to-order items

  • Clearance or final-sale items (if specified)

Article 7 – Refunds

Refunds will be issued to the original payment method within 30 days after inspection of the returned item.
Shipping costs, customs fees, and duties are non-refundable.

Article 8 – Customs, Duties & Import Responsibility

For international orders (including the United States):

  • The customer acts as the importer of record

  • The customer is responsible for customs duties, VAT, sales taxes, brokerage fees, and clearance fees

  • Delivery delays caused by customs or local postal services are not grounds for automatic cancellation or refund

  • Refusal to pay import fees may result in the package being destroyed or returned, and such orders do not qualify for a refund

Article 9 – Delivery, Shipping & Processing Times

Shipping times provided on the website are estimates, not guarantees.
Delays may occur due to customs, logistics carriers, weather conditions, or high seasonal volume.
Failure to meet an estimated delivery date does not entitle the customer to compensation or cancellation unless required by law.

Article 10 – Warranty & Responsibility

Products must be inspected upon delivery.
Defects must be reported within 30 days.
Warranty does not apply to damage resulting from misuse, neglect, unauthorized modification, or improper care.

Article 11 – Limitation of Liability

To the maximum extent permitted by law:

  • Marlow Monroe is not liable for indirect, incidental, or consequential damages

  • Our maximum liability shall not exceed the total price paid for the order in question

  • We are not responsible for delays or issues caused by third-party couriers, customs agencies, or suppliers

Article 12 – Governing Law & Jurisdiction

These Terms are governed by the laws of the Netherlands for commercial and consumer-facing purposes.
For corporate and registration matters, the underlying entity is governed by the laws of the Netherlands.

Article 13 – Arbitration Agreement (United States Customers)

Any dispute that cannot be resolved through customer service will be submitted to binding arbitration in New York, in accordance with New York state law.
By purchasing from this website, the customer waives the right to participate in class action lawsuits or class-wide arbitration, to the fullest extent permitted by law.

Article 14 – Contact Information

For questions, requests, or complaints:
📧 info@marlowmonroe.com
🌐 www.marlowmonroe.com