Exchanges and Returns
Exchanges & Returns Policy – Marlow Monroe
At Marlow Monroe, your satisfaction is our top priority.
If for any reason you’re not fully satisfied with your purchase, we’re here to help.
1. GENERAL INFORMATION
We offer a 30-day return period, beginning on the day you receive your order.
To be eligible for a return, the item must be:
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In original condition
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Unused and unworn
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With all original tags attached
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In original packaging
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Accompanied by proof of purchase
To start a return request, please contact us first at:
📧 info@marlowmonroe.com
⚠️ Important: Returns must be sent to the correct return address provided by us.
Most returns are processed through our partnered fulfillment center (commonly located in China). Please contact us before sending anything back so we can provide the correct address.
Return shipping costs are the customer’s responsibility.
Unauthorized returns or parcels sent without approval cannot be accepted.
For questions or clarification, contact us:
📧 info@marlowmonroe.com
2. DAMAGED OR INCORRECT PRODUCTS
Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately.
We will review your case and decide the appropriate solution — replacement, partial refund, or full refund depending on the situation.
3. EXCHANGES
If you wish to exchange an item quickly, we recommend returning the original product and placing a new order.
This is typically the fastest way to receive the item you want.
4. WITHDRAWAL RIGHTS & ELIGIBILITY
Customers have 30 calendar days to request a return from the date of delivery.
The item must be unused, unwashed, with tags and packaging, and proof of purchase included.
To request a return:
📧 info@marlowmonroe.com
5. REFUNDS
Once we receive and inspect your return, we’ll notify you by email regarding approval or rejection.
If approved:
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Refunds are issued to the original payment method
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Processing time: up to 10 business days after approval
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Bank or card processor delays may extend this timeframe
If 15+ business days have passed after approval and no refund has arrived, contact us at:
📧 info@marlowmonroe.com
SUMMARY OF KEY POINTS
| Policy Detail | Information |
|---|---|
| Return period | 30 days from delivery |
| Condition | Unused, unworn, original tags & packaging |
| Return shipping | Paid by customer |
| Refund timing | Within ~10 business days after inspection |
| Contact | info@marlowmonroe.com |